Interview
Interview: Jaakko Turunen, Sales Director at MarketPay

1. MarketPay operates at the intersection of payments, technology, and regulated environments. From your perspective, what concrete challenges does MarketPay solve today for its clients, and how has that problem evolved over the last few years?
Many merchants use solutions with relatively old technology and multiple payment platforms. Luckily Market Pay offers a true omnichannel solution where all payment products reside on one platform. We are an open platform with an acquiring-agnostic approach, which gives merchants more possibilities for a cost-effective payment solution.
2. MarketPay is present in several European countries, including France and Finland, two ecosystems with distinct business cultures and regulatory frameworks. How does this cross-border positioning influence the way you build the organisation and make strategic decisions?
Our organisation is business and sales driven. Strategic and technological decisions are made accordingly. We want to find the best solution for our customers and our organisation.
3. Payments is a sector where innovation and regulation evolve in parallel. What are the main leadership or organisational challenges when scaling a regulated fintech, and what have you learned about balancing speed and compliance?
Both sides need to be taken care of simultaneously. Both are very important and neither can overrule the other. Regulation is an important part of payments securing that consumers and merchants can rely on the payment infrastructure. Innovation basically serves the same purpose. Think about contactless payments. Innovation came first and regulation adapted to it. It is now the most common way to pay.
4. Looking ahead, what are the key priorities for MarketPay’s development in Finland in terms of growth, partnerships, or positioning within the local ecosystem?
Partnerships are the most important way to go forward. ECR providers are the key partnerships we seek, but we are also interested in other organisations that interact with merchants and payments. Through our partnerships we want to grow and become one of Finland's leading payment providers. We want to be the payment provider with modern technology and an open platform. There is a huge need for that in Finland.
5. As a CCFF premium member, what value do you see in being part of a structured French-Finnish business network? In your experience, what makes cross-border leadership communities truly useful rather than simply symbolic?
Networking and learning more about different cultures helps to evolve both leadership and and product.